FAQs
Booking information
- When should I book?
- Can I bring a motorbike?
- Can I ship cargo with you?
- Where can I find the privacy notice?
- Can I book a baby crib?
- Do I need an insurance?
- Do you offer solo traveller discount?
- Can I get help with my booking?
- What is included in the price?
- Where can I find the terms and conditions?
- How do I get the confirmation of my booking?
- How can I access my booking?
- Can I upgrade my cabin?
- What rules apply to cancellation of the voyage?
- Can I bring an electric scooter on board?
- Is it allowed to bring alcohol?
- Can I bring weapons on board?
- Can I bring a camper?
- Is it allowed to travel with a dog or other pets?
- Is it possible to bring a bicycle or an electric bicycle?
- Can I bring a car on board?
Port to port
Before departure
- What should I bring with me?
- Havila stops in 34 ports, can I visit all of them?
- General Tips for Outdoor Dressing in Norway
- How to Dress for Cold Norwegian Winter Weather
- How to Dress for the Norwegian Spring
- How to Dress for the Norwegian Summer
- When should I travel?
- How to Dress for the Norwegian Autumn
- Where can I sign up for a newsletter?
Check-in and boarding
- Detailed information about port and terminal addresses
- Parking in Bergen
- How to get from the airport to the ports?
- Can I book connecting travels like plane with Havila Voyages?
- Travelling by train
- Where can I deliver my luggage?
- How do I get to the ship?
- Do I need vaccines before the trip?
- Do travellers from the Schengen area need a passport?
- How much luggage can I bring?
- Is the ship on time?
- Luggage storage
- What do I need to check-in?
- Check-in times
- What should I do if I can't reach the ship on time?
- When should I check out?
Life onboard
- Wifi on board
- Playroom
- Jacuzzi
- Can I wash clothes on board?
- Do the ships have gyms?
- Smokearea
- Sauna
- Havila Shop
- What languages are spoken on board?
- How do I dress on board?
- Should I tip on board?
- Can I see the deck plans?
- Where can I find more information about life on board?
- What can I buy on board?
Restaurants and bar
- Which meals are included with the meal package?
- Can I come on board for a meal when the ship’s in port for a longer stop?
- What kind of drinks are included in the voyage?
- Can we book a table in advance?
- Can you prepare meals according to my dietary restrictions?
- Can I order room service?
- Are vegetarian or vegan meal options available on board?
- Where can I find information about the dining facilities?
- Can I eat at Hildring Fine Dining?
- What food and drinks come at an additional cost?
- Where and when can I eat?
Excursions and experiences
- How can I book excursions?
- How are excursions handled at ports with short stops?
- How long before the voyage can I book excursions?
- What to do when I start my trip with an excursion?
- How demanding are the excursions and are they adapted for disabled passengers?
- Do we get food on the excursions?
- What languages are spoken on the excursions?
- Can my booked excursions be cancelled?
- When can I see the midnight sun?
- When can I see the northern lights?
- How do I activate Northern Lights Alert system?
- When is the polar night?
Health and safety
Accessibility
- Do you have information signs for blind and visually impaired guests?
- Accessible cabins
- Is there enough space for wheelchair users to easily get around the ship?
- Are there cabin options for guests with disabilities?
- What kind of aid do you have for the hearing impaired?
- Is the ship adapted for disabled people?
- Do you have crutches on board?
- Do you have wheelchairs onboard?
- How do wheelchair users board the ship?
Cabins
- How big are the beds?
- How many can stay in the same cabin?
- Do I get a cabin for myself even if I travel alone?
- Are there televisions in the cabins?
- Do all cabins have bathrooms?
- Are there telephones in the cabins?
- Can I assign a cabin number?
- Are there curtains in the cabins with window?
- Safety bed rails for upper beds in our interior cabins
- Air condition in the cabins
- Is there a safe in the cabin?
- How often do the cabins get cleaned?